Delivery of my orderShipping & delivery
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We deliver to metropolitan France, Belgium, Luxembourg, Switzerland, the Netherlands, the United Kingdom, Germany, Ireland, Spain, Monaco and the United States. The rates and delivery times of the countries to which we deliver are available on this page .
We are working to make Horace available in as many countries as possible. If we do not yet deliver to you, let us know by sending an email to contact@marcandmosson.com
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Your tracking number will be sent to you in the shipping confirmation email for your order, as soon as it has been validated and prepared by our warehouse.
Didn't receive the email? The tracking number for each order you have placed can also be found in your customer account.
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All information on our prices and delivery methods are available on this page
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Normally, our packages are shipped within 48 hours in metropolitan France.
During periods of high demand (such as Christmas) or bad weather conditions, the delivery time may be extended. Find the delivery times by country and by shipping method on this page .
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A Marc & Monsson delivery in three stages? You order, we prepare, then we ship - always as quickly as possible.
All orders placed before 9am are prepared and shipped the same day (except weekends and holidays). After 9am, orders are processed and shipped the next day.
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Depending on the progress of your order, it may still be possible for us to change your delivery address. Do not hesitate to contact us as soon as possible via contact@marcandmonsson.com
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If your order has not yet been processed by our service, it is possible for us to cancel and refund it. In this case, contact us as soon as possible by email via the address contact@marcandmonsson.com
If the order has been sent to the carrier, unfortunately it will no longer be possible for us to cancel it. In this case, if you do not wish to keep your items, you can return your products to us via the Deliveries & Returns page.
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If your order has not yet been processed by our service, we can cancel and issue a refund. In this case, contact us as soon as possible by email via the address contact@marcandmonsson.com
If the order has been sent to the carrier, unfortunately it will no longer be possible for us to cancel it. In this case, if you do not wish to keep your items, you can return your products to us free of charge by contacting us by email contact@marcandmonsson.com
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We are really sorry ! Sometimes the tracking number takes a little while to update. If the situation does not change or if your package is lost, contact us at contact@marcandmonsson.com and we will help you as soon as possible.
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Sometimes La Poste or Mondial Relay cannot deliver your parcel to the planned relay point, for logistical reasons (relay point closed, saturated). In this case, it will be delivered to another nearby relay point. This type of situation is beyond our control.
Payments & Security
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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The order is shipped after verification of the payment method and receipt of credit card debit authorization, even in the case of our Buy Now, Pay Later offer. If certain products ordered are unavailable, our Customer Service will contact you to inform you and offer to maintain or cancel your order.
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If payment is refused, your order is automatically canceled. We invite you to check the payment information provided. You can also contact your banking institution to find out why your card is not working.
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We only accept one payment method per order. If you wish to use multiple payment methods, we invite you to place multiple orders.
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Import duties and taxes may apply upon receipt of international orders.These duties and taxes are beyond our control as they are set by the customs department of the destination country/region and depend on a number of factors ( country/region of origin of the product purchased, local VAT rate and local taxes). 'advance all taxes without any additional charge upon receipt of the package. You can prepay the duties at checkout.If prepayment is accepted for your order, the option will be displayed. Select this option if you wish to pay duties and taxes in advance.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties. -
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information. -
Reimbursement is made using the same payment method as the order, within a maximum period of thirty (30) days after exercising the right of withdrawal, subject to compliance with the conditions mentioned above.
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The Maison will reimburse you for the full amount paid, including delivery costs.
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The house offers return costs for our customers.
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For security reasons, we make the refund to the payment method used to make the purchase.
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For security reasons, we make the refund on the payment method used to finalize the purchase. In this situation, only the person behind the purchase can request it.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please inquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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In the case when the product and packaging are unopened and undamaged , you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used , you are eligible for a partial refund.
In the case when a product has been damaged , and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
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We are unable to authenticate your perfume based on the lot number or photos of the perfume. However, if you can provide us with the name and location of purchase (or website name), we can confirm whether the store is an authorized retailer of our perfumes, which is a guarantee of purchasing an authentic perfume.
Orders
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An advisor is available to you by email at contact@marcandmonsson.com from Monday to Saturday from 10:00 a.m. to 7:00 p.m., or directly via the chat at the bottom right of our site.
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If you would like to obtain the invoice for your order, please contact ourCustomer Service.
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Unfortunately, we cannot take orders by phone or email. We invite you to order on our official website:www.marcandmonsson.com
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If you wish to cancel or modify an order, we invite you to contact our Customer Service as soon as possible. Once your order has been validated, we cannot guarantee that it can be canceled or modified. However, we will do our best to respond favorably to your request. If you wish to return all or part of your order to us, we invite you to consult the section "How to return or exchange an item ordered online?" You have a right of withdrawal of 14 days from receipt of your order.
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If you wish to correct or complete the delivery address of your order (postal code error, street number, typo or additional information), we invite you to contact our Customer Service as soon as possible. Once your order has been validated, we cannot guarantee that it can be modified. However, we will do our best to respond favorably to your request. If you wish to send to a new address: we invite you to cancel your order by contacting our Customer Service and then place a new order.
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When ordering, we invite you to indicate your delivery information and then select the delivery method from the available options.
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In order to track your order, a tracking number will be sent to you by email when your package is shipped. If you placed your order using a customer account, tracking of your package will be available in your account, "My orders" section.
You can also track your order directly on our site: here
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Once your order has been validated, you will receive a confirmation email. If you have not received this email, we invite you to check your spam or promotions box. You can contact ourCustomer Service if necessary.
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We are sorry that you did not receive your advantage code following your last order. This code is usually sent by email shortly after your order is sent. However, this email is sometimes automatically placed in your spam box, which we invite you to check. If you cannot find this email, we invite you to contact our Customer Service.
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To use your advantage code, simply enter it in the space provided in your order summary, then validate. Your advantage code is valid for 1 year.
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Each order is already presented in a box in the colors of the House.
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We are sorry for this inconvenience. We invite you to contact our Customer Service by email at the following address upon receipt of your package:here
My account
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We invite you to create an account that allows you to:
- - track your online purchases, view your order history, electronic invoices and vouchers
- - manage your personal information
- - manage your subscription to our newsletter to follow our news
- - access a set of personalized services
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In order to place an order online, you can either use an existing account if you have already created an account on our site, create an account, or pay for your purchases without creating an account as a guest. You can create an account later.
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To create your customer account, go to the “My account” area, located in the menu at the top of our site. Click on “Create your account”, fill in the required information then validate. A confirmation email will be sent to the address provided when creating your account. You can also add the selected products to your basket then access your basket then click on “Create your account”, fill in the required information then validate. A confirmation email will be sent to the address provided when creating your account.
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To modify your account, connect to your account on the Maison's website and consult the "My personal information" section: there you can modify your personal information, your contact preferences or delete your account. For any questions relating to the collection and processing of your data, you can contact our Data Protection Officer at the Maison by email contact@marcandmonsson.com
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To recover your password, click on “My account” then “Forgot your password?”. You can then enter your email address to receive a message to reset your password.
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We invite you to check your email address and password provided. If you have forgotten your password, click on "My account" then on "Forgot your password?". You can then enter your email address to receive a message to reset your password.
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To access your order history, log in to your account on the Maison's website and consult the "My orders" section.
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Please be assured that the Maison attaches great importance to the protection of your privacy and the data collected is necessary for order management.
In accordance with the regulations in force, in particular the GDPR, you have the right to access and rectify your personal data, as well as the right to request its erasure, to oppose their processing for legitimate reasons and to obtain limitation or portability to the extent that this is applicable.
For any questions relating to the collection and processing of your data by the House, you can contact our data protection delegate by email at the following address: contact@marcandmonsson.com